Development and Deployment of a Web-based Course Evaluation System: Trying to Satisfy the Faculty, the Students, the Administration, and the Union
نویسندگان
چکیده
An attempt to move from a paper-based university course evaluation system to a Web-based one ran into numerous obstacles from various angles. While development of the system was relatively smooth, deployment was anything but. Faculty had trouble with some of the system's basic concepts, and students seemed insufficiently motivated to use the system. Both faculty and students demonstrated mistrust of the system’s security and anonymity. In addition, the union threatened grievances predicated on their perception that the system was in conflict with the union contract. This paper describes the system’s main technical and, perhaps more important, political aspects, explains implementation decisions, relates how the system evolved over several semesters, and discusses steps that might be taken to improve the entire process. 1 OUT WITH THE OLD, IN WITH
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